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"Exasperated, Torine asked Bamboozled for help. FIGHTING THE RUNAROUNDWe reviewed Torine's extensive call sheet and the warranty, and then we did some poking around. HMS National is a brand of Cross Country Home Services CCHS, whose warranties are underwritten by HomeSure of America. Making the names a little more complicated, HMS is in the process of rebranding to a new name: Cinch Home Services. This all matters because a company's reputation is linked to its name. Name changes and corporate layers, like in this case, make it hard for consumers to research a company.

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HWA was quick to take care of two recent claims with our A/C and our stove. However, this last claim of a leaking kitchen faucet was denied, stating the fault was due to installation. The problem with this is the faucet is leaking at the handle, which is assembled by the manufacturer. The plumber who came out saw a second leak under the sink at the supply line and told HWA that this leak could be either manufacturer defect or improper installation. HWA glommed onto the explanation of the second leak, which I didn’t even place a claim for, and denied my original claim. My choice now is to replace the faucet or rebuild.