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And hopefully we get some movement because the last call resulted in a nice man saying the home inspection was never uploaded into the account but Ms . Our next call back from a “manager” is scheduled for Tuesday, because you know, 24 48 business hours. So here we wait. I do not at ALL encourage anyone to use them under any circumstances. We have had a month with no AC in the house, and a consistent temp in the house of 86 90. HWA was quick to take care of two recent claims with our A/C and our stove. However, this last claim of a leaking kitchen faucet was denied, stating the fault was due to installation. The problem with this is the faucet is leaking at the handle, which is assembled by the manufacturer. The plumber who came out saw a second leak under the sink at the supply line and told HWA that this leak could be either manufacturer defect or improper installation. HWA glommed onto the explanation of the second leak, which I didn’t even place a claim for, and denied my original claim. My choice now is to replace the faucet or rebuild.
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I have used ahs many times during this 5 yr period and they have always been very helpful. Today I had to call them re my washer, last month my garage door broke, i called for service and a company was dispatched the springs on my garage door broke as this was not covered under my warranty ahs did not pay for the repair, the company told me i didn't have to pay the service fee if they did the work which i let them do, i did not know whether i pay the fee or not the company bills ahs and they pay the company and ahs will charge you for the fee anyway,well today when i called about my washer i was told about the previous fee, i expressed to the agent i did not have money to pay the previous fee and the new fee for my washer, agent told me she could send me card to cover my fee for the washer but i would still have to pay the previous fee before i could go with my next request, so i told them to cancel request for my washer, at this time i was mad because the garage door tech lied about me not having to pay service fee to them they just billed ahs and knew ahs would get money from me i called garage door company and expressed my displeasure with them to no avail i called ahs back and spoke to a different agent who went ahead and processed the request for my washer and told me when i received the card for the previous fee just call back and they will apply the card then, so now all i have to pay is for the tech to come out for my washer. i have mixed feeling regarding home warranties, i don't know if the warranty companies are bad or if it is the contractors they use or a little of both, so far ahs has been ok for me as most times i needed them they have provided the service i neededYep this is exactly what happened to us with the ac system. Our was shot. Completely rusted put. The handler gone but home warranty won't cover a whole list of parts that need to go with the handler.