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After months of back and forth communication with the warranty company, I filed a lawsuit in small claims court – which is very easy to do. I never even had to go to court. As soon as the suit was filed, then and only then did the warranty company settle for the entire claim plus legal costs. Seems they didn’t want to risk a judgment against them. 3. Finally, they made me sign a non disclosure agreement, which is why you don’t see their name mentioned anywhere in this letter.

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The technician told me it’s a difficult process to go through to get certain things finished. It was hard to understand a lot of things about what he was saying but as it turned out, there was a part that needed to be ordered. It took four times before he finally ordered the part, but when they were ordering the part they sent somebody different to make sure it was that part that needed to be done. That guy though was never on time. The first guy was 10 minutes early. He was very punctual, and I’d always knew when he was gonna be here. And he let me know when he was on his way. He was good. The second one, meanwhile, would never tell me when he was coming. The company would tell me he’d be there at a certain time and he’d come two hours late. I did let that technician know that I wasn’t happy with him not coming on time.