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It was in the 100s and my house was so hot so I called back and I said, “Could someone do it on the emergency basis?” And the AHS rep took about 30 minutes calling every company she could to get someone out to repair it. She was excellent. The contractor that came was very good and he answered all of my questions. He was a little bit difficult to understand because he had an accent but he pointed out some things that I needed to do in the future, which I have done. The AC has been working perfectly since the repair. My wife and I first had AHS coverage as we purchased homes in the past paid for by the original owner for a year.
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A call to their regional representative, and a threat to stop buying policies if they don't fix the appliance, gives me some leverage because of the thousands I spend on these every year. Of course there are some home buyers who expect the warranty companies to cover items that are not included in the contract. Can't help there. It is a fact that these companies are more likely to send substandard contractors. It is necessary to lean on the warranty company in some cases. It can take longer to get a satisfactory resolution as compared to the home owner who simply calls his own contractor and pays out of pocket.